Wanting to talk it over before you book is not stalling, it is how sensible households make decisions. So rather than leave one of you explaining a quote from memory, here is everything the two of you will want to cover, on one page you can share.
Talking it through first is the right call.
This page covers the five things partners usually ask: the cost, the time, the safety, who comes in, and what happens if you are not happy.
Jump to a section
What does it cost, and what is included?
How long is the house out of action?
Is it safe for the kids and the dog?
Can we trust who comes in?
What if we are not happy?
Questions worth asking any company
The Golden Guarantee
What Does It Cost, and What Is Included?
Usually the first question, and the fairest one. Carpet cleaning starts from £110 for two areas, and the exact price for your home is confirmed at the walk-through, before any work begins. From that point the number does not move. The price quoted is the price paid, and nothing is added on the day.
Worth knowing when you compare quotes: ours already includes the things some companies charge extra for. Free deodorising and sanitisation on every clean, a free spot treatment on the day, and the Gold Musk finish, our signature scent, at no charge. So the figure on the quote is the whole cost of the job, not the starting point of one.
- The price quoted is the price paid, fixed at the walk-through
- Free deodorising and sanitisation on every clean
- Free spot treatment on the day
- The Gold Musk finish included, no charge
How Long Is the House Out of Action?
Less time than most people budget for. Here is what the day actually looks like, start to finish.
The clean itself is a working visit, not a building site. We arrive in the window agreed, work room by room, and keep the rest of the house usable while we do.
Once we finish, the cleaned areas dry in around four hours, though it can range from one to twelve depending on the material and the airflow. Most homes are fully back to normal the same day.
Walk-ThroughWe inspect, confirm the price, and spot test a hidden area before anything else happens.
Deep CleanDry vacuum, agitate, pre-spray, then hot water extraction pulls the soil straight back out.
Speed-DryWe control the moisture and keep the air moving so the room dries in hours, not days.
Back To NormalDeodorised, groomed and finished. Once dry, the room is yours again.
Some households need a room back fast, a nursery, a landing, the only lounge. Tell us which room matters and we will plan the order of work around it, and if it really matters, ask about our same-day dry as a priority.
Is It Safe for the Kids and the Dog?
A fair question, and usually the one the partner at home cares about most. The straight answer is yes, when it is done properly. Our products are WoolSafe approved, independently tested as safe for delicate fibres and for the people and pets living on them.
We spot test a hidden area before every clean, use products at the correct dilution, then rinse and extract them back out rather than leaving them soaking in the fibre.
On the day, the routine is simple: keep children and pets off the cleaned area until it is dry, usually around four hours, and let the air move. A freshly cleaned carpet is damp, not dangerous, the same as a freshly mopped floor.
If either of you wants the full picture, we have answered it properly in our guide, Is carpet cleaning safe for pets, kids and asthma?
- WoolSafe-approved products, spot tested before every clean
- Products rinsed and extracted out, not left in the fibre
- Stay off until dry, usually around four hours
- Happy to share what we use before we use it
Both Got Questions?
Ask them together. One call or one WhatsApp thread, both of you on it, and we will answer everything straight. Then the decision is yours to make in your own time.
Can We Trust Who Comes In?
You are letting a stranger into your home. That deserves a proper answer, not a shrug.
Every Prestige Refresh technician is fully DBS-checked and the company is fully insured. You reach us on a staffed local line, not a personal mobile, and the person who arrives is in uniform, on time, in the window agreed.
We are rated 5.0 from 338 Google reviews, and they are further down this page, unedited, if you want to see how other households found us.
What If We Are Not Happy?
The question underneath most quiet hesitations, and the easiest one to answer, because it is in writing.
The Golden Guarantee applies to every job: if you’re not satisfied with the clean, we’ll come back free of charge until you’re 100% satisfied. Not a discount, not an apology, a re-clean of the area that fell short, at no cost, until it is right.
There is a second layer too. If the result does not hold within 30 days, our Clean Stay guarantee means we return and reassess at no extra cost. So the risk the two of you are weighing up is smaller than it feels: if the work is not right, putting it right is our job, not your loss.
A fixed price, a home back to normal the same day, products safe for the kids and the dog, DBS-checked technicians, and a written re-clean guarantee if anything falls short. That is the whole decision, on one page.
We read it through together over a brew, agreed it was fair, and booked for the weekend.
Questions Worth Asking Any Company
Whoever you end up choosing, and we would rather you choose well than choose fast, these are the things worth checking before anyone books anything. In our experience, the difference between a good clean and a bad week is usually visible in the answers.
Signs Worth Pausing On, Wherever You See Them
None of these on their own means a bad company. Two or three together usually does. Worth keeping to hand while you compare.
- A price that “depends” and only firms up on the day
- No clear answer on insurance or DBS checks
- No guarantee in writing, just “you’ll be happy”
- Vague about what is included and what costs extra
- Won’t say what products they use in your home
- Pushes you to book before you have talked it through
Ask us any of these and you will get a straight answer, in writing where it matters. That is not a sales line, it is the standard we would want if someone were coming into our own homes.
What Customers Say
The most useful voice in this conversation is not ours, it is the households who have already decided. We are rated 5.0 from 338 Google reviews, and these come straight from them, unedited.
Our Golden Guarantee
The Golden Guarantee
The written promise that takes the risk out of the decision, whichever of you signs off on it.
Quick Answers
How much does a professional carpet clean cost?
Carpet cleaning starts from £110 for two areas, with the exact price confirmed at the walk-through before any work begins. Free deodorising and sanitisation are included on every clean, and the price quoted is the price paid. Nothing is added on the day.
How long will the house be out of action?
Far less time than most people expect. Cleaned areas dry in around four hours, though it can range from one to twelve depending on the material and airflow. Most homes are back to normal the same day, and a same-day dry priority option is available where timing matters.
Is professional cleaning safe for children and pets?
Yes, when it is done properly. We use WoolSafe-approved products, spot test a hidden area before every clean, and rinse and extract products out rather than leaving them in the fibre. Keep children and pets off the cleaned area until it is dry, usually around four hours.
What happens if we are not happy with the clean?
The Golden Guarantee applies to every job: if you’re not satisfied with the clean, we’ll come back free of charge until you’re 100% satisfied. There is also a 30-day Clean Stay guarantee, so if the result does not hold within 30 days we return and reassess at no extra cost.
