You have just joined the Golden Club, or you are weighing it up, and you want to know what the first year actually looks like. Here it is, month by month, in plain terms.
One clean brings your home to the gold standard. The Club keeps it there all year.
A qualifying deep clean on day one, then three light maintenance visits, up to three emergency call-outs, and member pricing on any extra work.
Jump to a section
Day one: the qualifying clean
The three maintenance visits
Emergency call-outs
Member pricing on extra work
Referrals and account credit
What it costs, and the terms
The Golden Guarantee
Day One: The Qualifying Clean
Membership starts with a qualifying deep clean, from £250. It is not a light once-over. It is the full standard: we inspect and spot test, dry vacuum with the Kirby, agitate, pre-spray, then hot water extraction with the Enforcer 400, dry pods to speed the drying, a Gold Musk deodorise to finish, and a final groom.
The point of day one is simple. Everything the Club maintains has to start at the gold standard, so the qualifying clean brings the whole home up to it first.
Your monthly tier is set by that clean, and your exact plan is confirmed on the day. From then on, the Club’s job is to make sure the home never drifts far from how it looks that evening.
The Three Maintenance Visits
Roughly every four months, a lighter visit keeps the home at the standard instead of letting it slide back.
A maintenance visit is lighter and quicker than the day-one clean, because it has far less to do. It keeps on top of traffic lanes, everyday soiling, and the rooms your household actually lives in, before any of it has time to set in.
In our experience this is the whole difference between maintaining a carpet and rescuing one: little and often beats big and rare.
You do not have to remember any of it. We book the visits in for you across the year and confirm each one with you in advance, working around your diary rather than the other way round. If a date stops suiting you, we move it.
Qualifying CleanThe whole home is brought up to the gold standard and your exact plan is confirmed.
Visit OneA light maintenance clean keeps the standard before wear can settle in.
Visit TwoThe same again: traffic lanes and busy rooms, kept on top of.
Visit ThreeThe year closes with a home that never needed rescuing.
When Life Happens: Emergency Call-Outs
Membership includes up to three emergency call-outs a year, and this is the part members tell us changes how the home feels day to day.
Red wine at a dinner, a knocked-over coffee, a muddy dog straight through the hall: you call or WhatsApp us, we prioritise the visit, and the accident gets treated properly instead of scrubbed at in a panic.
A call-out is a spot visit, not a full clean. We come for the accident, deal with that area, and leave the rest of the plan untouched. What we see on jobs is that speed decides everything: a spill treated within days rarely becomes a stain at all.
A sudden accident on carpet or upholstery that cannot wait for your next maintenance visit: a spill, a pet accident, a mark that appeared overnight. If you are ever unsure, send us a photo on WhatsApp and we will tell you straight whether it needs a call-out or can wait for your next visit.
The wine went over on Saturday night. By Monday afternoon you couldn’t tell where it had been.
Weighing Up The Club?
Ask us anything about the year, the visits, or the terms, and we will answer plainly. Take your time deciding.
Member Pricing on Extra Work
Anything beyond the plan is charged at a 50% member price. That might be a mattress before guests arrive, a rug that has had a hard winter, or the sofa added onto a maintenance visit that is already booked.
One thing to be clear about, because parts of the trade have earned the suspicion: the member price is half of the same straight sheet price every customer sees. We do not mark a price up first so the member price looks bigger than it is. The sheet price is the sheet price, and members pay half of it.
Extras Without The Club
- Full sheet price on every extra
- Booked into the general diary
- A separate visit, arranged from scratch
Extras As A Member
- A 50% member price on any extra work
- Added onto a visit already planned
- The same straight sheet price as the starting point
Referrals: £50 Account Credit
Members tend to be the people friends ask about carpets, so the Club rewards it properly. Each successful referral adds £50 of credit to your account once your friend’s first clean is complete. It is account credit rather than cash, it stacks, and it goes toward future work on your plan.
Your friend is looked after too. They receive a welcome value-add on their first clean: a genuine extra included with the work, not money off an invented price.
What It Costs, and the Terms
There are three tiers, each one set monthly amount: Maintain at £49 a month, Premium at £59, and Estate at £69. The tier reflects the size of the home, nothing else. Nothing is added or taken away between tiers; a larger home simply takes more maintaining. Your tier is set by your qualifying clean, from £250.
Two terms, stated plainly. Plans run for a minimum of 12 months, because maintaining a standard is a year-round job, not a one-off. And your exact plan, tier included, is confirmed on the day of the qualifying clean, so there is nothing to work out in advance.
One more thing worth saying straight. Members and non-members get exactly the same work and the same guarantee. The Club does not buy favouritism. It buys the rhythm that keeps the standard, and priority when something goes wrong.
One qualifying clean brings the home to the gold standard. Three light visits a year keep it there, up to three call-outs cover the accidents, and member pricing covers everything else. Same work, same guarantee as every customer; what the Club adds is the rhythm.
Why Prestige Refresh
When members tell us why they stay, the same four reasons come up. They are the standard we hold every visit to, all year.
What Customers Say
We could tell you the Club keeps homes at the standard. It means more coming from the people we clean for. We’re rated 5.0 from 338 Google reviews, and these come straight from them, unedited.
Our Golden Guarantee
The Golden Guarantee
Every visit in your year, from the qualifying clean to the last maintenance visit, is backed in writing by the same guarantee every customer gets.
Quick Answers
What happens on day one of the Golden Club?
Membership starts with a qualifying deep clean, from £250, which brings the whole home up to the gold standard the Club then maintains. Your monthly tier is set by that clean, and your exact plan is confirmed on the day.
How many visits do members get each year?
Three light maintenance visits, spread roughly every four months, plus up to three emergency call-outs for accidents. Any extra work beyond the plan is charged at a 50% member price off the straight sheet price.
What counts as an emergency call-out?
A sudden accident that cannot wait for your next maintenance visit: a spill, a pet accident, a mark that appeared overnight. We prioritise the visit and treat the area. Up to three call-outs are included each year.
How does the referral credit work?
Each successful referral adds £50 of credit to your account once your friend’s first clean is complete. It is account credit rather than cash, it stacks, and your friend receives a welcome value-add on their first clean.
