(Especially if one quote is much cheaper)
If you’re comparing carpet or upholstery cleaning quotes, it’s worth understanding what sits behind each one.
Price alone doesn’t always reflect how the work will be carried out in your home.
The questions below are intended to help you make a clear, informed decision, whichever company you choose.
Question 1: What cleaning method will you use in my home?
Some cleaning methods focus mainly on surface appearance. Others are designed to remove dirt, residue, and moisture from deeper within carpets and upholstery.
Professional carpet and upholstery cleaning should be based on hot water extraction, adapted to the surface being cleaned. This method flushes contamination out rather than pushing it deeper.
If a company cannot clearly explain their method, it can be difficult to predict how carpets or furniture will behave after drying.
Question 2: Who will actually be coming into my home?
Carpet and upholstery cleaning is carried out inside your living space, around your belongings, and often while you’re present.
It’s reasonable to ask:
- whether technicians are trained
- whether they are DBS-checked
- whether they are insured and accountable
In an industry with low barriers to entry, prices can vary widely depending on who is being sent to do the work.
Question 3: How do you prevent stains or smells returning after cleaning?
Carpets and upholstery hold contamination below the surface. If residue is left behind or moisture is not controlled, issues such as wick-back stains or musty odours can develop days later.
A professional service should include proper rinsing, strong extraction, and controlled drying to minimise these risks.
Question 4: What happens if something doesn’t look right afterwards?
Before booking, it’s worth understanding what support is offered after the cleaner leaves.
Some companies consider the job finished once payment is taken. Others are willing to return if something needs adjusting.
Knowing this in advance avoids uncertainty later, particularly in busy homes or where carpets and upholstery are heavily used.
Question 5: What exactly is included in the quote?
Two quotes can look similar while covering very different levels of work.
It’s reasonable to ask:
- how much time is allocated
- whether thorough rinsing is included
- what level of aftercare is offered
Clear answers help set realistic expectations and avoid misunderstandings.
Why these questions matter in real homes
In everyday homes, carpets and upholstery see constant use.
Children play on floors.
Pets rest in the same areas.
Sofas are used daily.
When cleaning is rushed or incomplete, problems tend to show up later rather than immediately.
What more experienced cleaning companies tend to do differently
More established services usually:
- send trained, vetted technicians
- use professional extraction equipment correctly
- manage moisture carefully
- explain what is realistic before starting
This approach takes more time and care, which is why results and experiences vary so much between companies.
Our approach at Prestige Refresh
At Prestige Refresh, we focus exclusively on carpet and upholstery cleaning.
Our technicians are trained, DBS-checked, insured, and accountable. We use professional hot water extraction, manage moisture carefully, and explain what is realistic before work begins.
Whether or not you choose us, these are the standards worth looking for.
Our Golden Guarantee
If you are not happy with any part of our cleaning, we will return and re-clean the area free of charge under our one hundred percent Satisfaction Guarantee.
If a treated stain returns within thirty days, we will come back and address it at no extra cost under our thirty-day Clean Stay Guarantee.
Using this before you decide
If you’re still comparing quotes, these questions can help you understand what sits behind the price.
They don’t push you toward any one company.
They simply help you avoid uncertainty, unexpected issues, and repeat problems later.
For those who prefer professional assessment and cleaning rather than trial and error, Prestige Refresh provides thorough carpet and upholstery cleaning with controlled processes and clear expectations.
