You’ve joined the Golden Club, or you’re thinking about it, and you want to know what actually happens next. Here is the member experience, visit by visit, in plain English.
Three light maintenance visits a year, booked in for you, plus up to three emergency call-outs when accidents happen.
You pay one monthly amount, extra work is at 50% member price, and every visit carries the Golden Guarantee.
Jump to a section
What a maintenance visit is
How visits get booked
Using an emergency call-out
What members pay, and when
Moving or swapping a visit
The standard on every visit
The Golden Guarantee
What a Maintenance Visit Actually Is
A maintenance visit is a light refresh of the living spaces you use most. It is not a full deep clean, and it is not meant to be. The deep clean brought your home up to the standard. The maintenance visits keep it there.
Three of them a year, roughly every four months, means the carpets and soft furnishings never drift far from that just-cleaned feeling. The busy areas get attention before they start to show, rather than long after. In our experience that rhythm is what separates a home that stays at the standard from one that swings between spotless and tired.
How Visits Get Booked
There is nothing for you to remember. We keep track of when your next visit is due, book it in for you, and confirm it with you before we come. If the date works, that is all there is to it. If it doesn’t, tell us and we will find one that does.
That is the whole point of the arrangement. You are not managing a cleaning schedule, and you are never wondering whether it has been too long since the last one. The visit arrives, confirmed, and the standard carries on.
Without The Club
- You remember to book, when you remember
- A spill means finding help from scratch
- Every extra job at the standard price
As A Member
- We book and confirm every visit for you
- Accidents covered, up to three call-outs a year
- 50% member price on extras, quoted first
We schedule each visit and confirm it with you before we come. You never chase us, and we never turn up unannounced. If a confirmed date stops suiting you, one message sorts it.
Using an Emergency Call-Out
Up to three times a year, an accident gets its own visit. Here is how to use one well.
Red wine on the lounge carpet, a pet accident, a dropped plate of food. Message or call us when it happens and we will come out and treat it. That is what the call-outs are for, so please use them rather than living with the mark until your next maintenance visit.
One thing helps more than anything else before we arrive: blot the spill with a clean, dry cloth. Blot, don’t rub, and don’t soak it in a shop-bought remover. The less that has been worked into the fibre, the better the result when we treat it.
- Blot the spill with a clean, dry cloth as soon as it happens
- Message or call us on your regional line and tell us what happened
- We come out and treat it as one of your call-outs for the year
- The Golden Guarantee applies, the same as any other visit
Wondering If The Club Fits Your Home?
Ask us how the visits would work for your rooms and your routine, and we’ll talk you through it plainly. Take your time deciding.
What Members Pay, and When
No games with the numbers. Here is how the money side works, stated plainly.
Membership is billed monthly. There are three plans, set by the size of your home: Maintain at £49 a month, Premium at £59, and Estate at £69. Your exact plan is confirmed on the day. Membership follows a qualifying clean from £250, the deep clean that brings your home up to the standard the visits then maintain.
The minimum term is 12 months. The plan is built around a full year of visits, three maintenance visits and your call-out cover, so the membership runs for at least a year.
Anything beyond your included visits, a sofa, a rug, an extra room, is charged at 50% member price. We quote it before we start, you say yes or no, and the price quoted is the price paid. There is never a surprise on the day.
Moving or Swapping a Visit
Life moves, and the visits move with it. If a confirmed date stops working, talk to us and we will rearrange it around you. If you would rather a visit landed just before a family occasion than just after it, say so when we confirm, and we will do our best to place it well.
The visits are there to serve your home, not the other way round. A quick message is all it takes.
The Standard on Every Visit
A maintenance visit is lighter than a deep clean, but the standard is the same. Same care, same products, same finish, same promise. Whether it is your third maintenance visit or an emergency call-out on a Tuesday, the work follows the same rules.
The wine went down on a Saturday and I didn’t panic, because I knew exactly who was dealing with it.
Spot Test FirstThe same hidden-area spot test before every clean, maintenance visit or call-out alike.
The RefreshA light clean of the living spaces, with WoolSafe-approved products used at the correct dilution.
Gold Musk FinishEvery clean finishes with our Gold Musk deodorise, so the home smells the way it looks.
The GuaranteeIf anything isn’t right, we come back free of charge until you’re 100% satisfied.
Three light visits a year that we book in for you, up to three emergency call-outs when accidents happen, 50% member price on anything extra, one monthly amount, and the Golden Guarantee on every single visit.
Why Prestige Refresh
The Golden Club only works if the company behind it holds its standard. These are the four reasons members give us, and the standard we hold every visit to.
What Customers Say
We could tell you the standard holds between visits. It means more coming from the people we clean for. We’re rated 5.0 from 338 Google reviews, and these come straight from them, unedited.
Our Golden Guarantee
The Golden Guarantee
Every Golden Club visit carries the same promise as the first deep clean. Clear communication, careful work, and a result we stand behind in writing.
Quick Answers
How often are Golden Club maintenance visits?
Three times a year, roughly every four months. We book each visit in for you and confirm it with you before we come, so there is nothing for you to remember. If a confirmed date stops working, talk to us and we will rearrange it around you.
What counts as an emergency call-out?
A spill or accident that can’t wait for your next maintenance visit: red wine on the lounge carpet, a pet accident, dropped food. Message or call us when it happens, blot the spill with a clean dry cloth in the meantime, and we come out and treat it. Members get up to three emergency call-outs a year.
How much does the Golden Club cost?
Membership is billed monthly, with the plan set by the size of your home: Maintain at £49 a month, Premium at £59, and Estate at £69. There is a 12-month minimum term, and your exact plan is confirmed on the day. Extra work beyond your included visits is charged at 50% member price, quoted before we start.
Can I move a maintenance visit?
Yes. Every visit is confirmed with you before we come, so if the date doesn’t suit, tell us and we will find one that does. If a confirmed visit stops working later on, talk to us and we will rearrange it around you.
