Most of the work we do starts with a recommendation. A neighbour asks who did the sofa, a sister sees the stairs, a friend mentions the dog and the cream carpet. This page explains, plainly, how we say thank you when you pass our name on.
Recommend us, and we say thank you properly.
When your friend’s clean is completed and paid, £50 is credited to your account, and they receive a welcome extra on their first clean.
Jump to a section
How it works
What you receive
What your friend receives
How to refer someone
The straight terms
Why we do it this way
The Golden Guarantee
How It Works
There is no scheme to join and no card to stamp. If you have had a clean with us, you can refer someone, and the whole thing runs on one simple idea: the thank-you arrives once the work is genuinely done.
You recommend us to a friend. They book their clean and we do the work to the same standard you had. Once their clean is completed and paid, two things happen: £50 is credited to your Prestige Refresh account, and your friend has already enjoyed a welcome extra included on their first clean.
Pass Our Name OnShare your referral link, or have your friend mention your name when they get in touch.
Your Friend BooksThey arrange their clean as normal, at a fair price, with a welcome extra included.
We Do The WorkTheir home gets the same standard as yours, backed by the Golden Guarantee.
£50 Is CreditedOnce the clean is completed and paid, the credit lands on your account, ready for next time.
What You Receive
£50 of account credit for every friend who goes on to have a clean with us.
It is added once their clean is completed and paid, and it sits on your account until you want to use it against a future clean: the lounge carpet next spring, the sofa before guests arrive, the mattresses you have been meaning to get round to.
It stacks. Refer two friends and there is £100 waiting for you. Three, and it is £150. There is no cap on how many people you can recommend, and larger credit balances can simply roll over across more than one visit, so nothing you have earned is ever wasted.
What The Credit Is Not
- Cash in hand or a bank transfer
- A voucher that quietly expires next month
- A one-time reward that stops after one friend
What The Credit Is
- £50 on your account per successful referral
- Redeemable against a future clean with us
- Stacks with every referral, rolls over if it grows
I mentioned you to my sister after the stairs were done, and the credit was just there on our next clean. No forms, no chasing.
What Your Friend Receives
A welcome value-add on their first clean: an extra included with the work, agreed with them when they book. It is our way of saying their booking matters because it came through you.
You will notice what it is not. It is not money off, and it is never a cut-price version of the job. In our experience, a first clean that has been trimmed to fit a deal is how the trade ends up disappointing people, and your name is attached to this one.
So your friend gets the full standard of work at a fair price, with something added on top rather than anything taken away. The price quoted is the price paid, for them just as it is for you.
Every referred friend gets the same DBS-checked technicians, the same WoolSafe-approved products, and the same Golden Guarantee you had. If their clean is ever not right, we go back and re-clean until it is. That is the promise your recommendation rests on.
Someone In Mind Already?
Ask us for your referral link, or just tell your friend to mention your name when they get in touch. We take care of the rest.
How To Refer Someone
There are two routes, and both count the same.
The first is your referral link. Ask us for it and we will send it over, and you can pass it on however you like: a WhatsApp message, a text in the family group chat, however the conversation happens. When your friend books through it, the referral is connected to you automatically.
The second is even simpler: your friend just mentions your name when they call or message us. We ask every new customer how they heard about us, so a “my friend recommended you” with your name attached does the job perfectly. No link, no code, no admin.
- Share your referral link by WhatsApp, message, or however suits
- Or have your friend mention your name when they get in touch
- Either way, the £50 credit is connected to you once their clean is complete
- Not sure if a past recommendation was counted? Ask us and we will check
The Straight Terms
We would rather you read the terms here in plain English than find them in small print later. There are only a few, and none of them are designed to catch you out.
- The £50 is credited once your friend’s clean is completed and paid, not before
- It is account credit for future work with us, never cash
- It stacks: every successful referral adds another £50
- Credit is redeemable against a future clean, and larger balances can roll over to your next visit
- Referral links stay open for a good while; if yours has lapsed, just ask and we will send a fresh one
- Your friend’s welcome extra is included on their first clean, arranged when they book
That is the whole of it. If anything about your credit is ever unclear, call or message us and we will tell you exactly where it stands.
Why We Do It This Way
Because recommendations are how this company grows. We spend on advertising like anyone else, but the work we are proudest of arrives the same way it always has: someone stood in a friend’s lounge, looked down at the carpet, and asked who did it.
When you lend us your name, you are giving us something an advert cannot buy, and we think that deserves a proper thank you rather than a token gesture.
The shape of the thank-you is deliberate. Credit rather than cash keeps it about your home: it goes back into the carpets, the sofa, the mattress, the rooms you live in.
And a welcome extra rather than money off means your friend’s first experience of us is the standard you described, not a reduced version of it. Gratitude, done properly, on both sides of the recommendation.
Recommend us to a friend. When their clean is completed and paid, £50 is credited to your account, they enjoy a welcome extra on their first clean, and both of you are covered by the same Golden Guarantee. That is the whole programme.
Why Prestige Refresh
When customers tell us why they passed our name on, the same four reasons come up. They are the standard we hold every job to, referred or not.
What Customers Say
Referrals only work if the clean behind them is worth talking about. We’re rated 5.0 from 338 Google reviews, and these come straight from the people we’ve cleaned for, unedited.
Our Golden Guarantee
The Golden Guarantee
Every clean we do carries the same promise, whether you found us yourself or a friend sent you. It is the reason recommendations keep coming, and it is backed in writing.
Quick Answers
How does the referral programme work?
Recommend us to a friend. Once their clean is completed and paid, £50 is credited to your Prestige Refresh account, and your friend receives a welcome extra included on their first clean. Share your referral link, or have them mention your name when they get in touch.
Is the reward cash?
No. It is account credit, redeemable against a future clean with us. It stacks, so every successful referral adds another £50, and larger credit balances can roll over across more than one visit.
What does my friend get?
A welcome extra included on their first clean. It is always something added to the work, never something taken off it, so their first experience of us is the full standard at a fair price.
How do I refer someone?
Two ways. Share your referral link with them, or simply have them mention your name when they call or message us. Either way the referral is connected to you, and the credit is added once their clean is completed and paid.
