Booking a cleaner you’ve not used before comes with a fair worry: what if the result isn’t what I hoped for? The Golden Guarantee exists to take that worry off you. Here’s exactly how it works.
If you’re not satisfied with the clean, we’ll come back free of charge until you’re 100% satisfied.
It’s a promise on the work itself. If an area isn’t right, we return and re-clean it at no cost until you’re happy.
Jump to a section
What the Golden Guarantee is
What it covers
How a re-clean is arranged
Why we come back and put it right
Spot-tested first, no surprises
How it works, step by step
The Golden Guarantee in full
What The Golden Guarantee Is
The Golden Guarantee is a single, plain promise: if you’re not satisfied with the clean, we’ll come back free of charge until you’re 100% satisfied. That’s the whole of it. No small print designed to wriggle out, no conditions you’ll only find out about later.
It applies to the clean itself. If we’ve cleaned a carpet, a sofa, a rug or a mattress and you look at an area afterwards and it isn’t right, that area is covered. We treat the job as finished when you’re happy with it, not when we’ve loaded the van.
What The Guarantee Covers
The simplest way to think about it: the guarantee covers the quality of the work we did, and putting it right is on us.
If you’re not happy with an area we’ve cleaned, we come back and re-clean it, free, until you’re happy. That is the promise in practice. You don’t need to catch it on the day, and you don’t need a reason we’d find acceptable. If the result isn’t what you expected, that’s reason enough for us to return.
What it isn’t is a promise to do the impossible. Some marks are permanent by the time we see them, a bleach spot or an old burn won’t come back to new, and no clean can change that.
That’s exactly why we’re upfront before we start rather than after, which we cover further down. The guarantee stands behind the standard of our work, and our work is held to a result, not a clock.
What The Guarantee Is Not
- Not a time-limited offer with small print
- Not a promise to lift a permanent mark
- Not a form to fill in or a hoop to jump through
What The Guarantee Is
- A free re-clean of any area you’re not happy with
- Backed until you’re 100% satisfied, not just once
- Arranged with one message, nothing to prove
Weighing Up Who To Book?
If the guarantee is the thing you want to be sure of before you commit, ask us. We’ll talk you through exactly what’s covered and what to expect on the day. Take your time deciding.
How A Re-Clean Is Arranged
This is the part most people expect to be awkward. It isn’t. Arranging a return visit is deliberately simple.
Just tell us. Let us know which area isn’t right and we book you back in at a time that suits you. There’s no claim to submit, no evidence to gather, and no conversation where we try to talk you out of it. You reach out, we arrange a visit, we come back and re-clean it.
You can tell us however’s easiest: a call to your local line, a WhatsApp message, or a note through the quote form. Whichever you use, the answer is the same. We’d always rather you told us than lived with a result you weren’t happy with, because a quiet, unhappy customer helps nobody.
- Tell us which area isn’t right, in whatever way suits you
- We book a return visit at a time that works for you
- We come back and re-clean the area, free of charge
- We’re done when you’re 100% satisfied, not before
Why We Come Back and Put It Right
A proper clean should carry its own guarantee. The question is what that guarantee should actually be.
We built the guarantee around a straightforward idea: what you booked was a clean, and what you want is a clean. Coming back and putting it right gives you exactly that, so that’s what we do.
It also keeps the risk in the right place. Before you book, the worry is all yours: you’re trusting a company you may not have used before. The guarantee moves that risk onto us.
If the work isn’t right, it’s our time and our cost to return, not your problem to live with. That’s the point of it, the risk sits with us rather than you.
Whatever the reason you’re unhappy with the clean, we come back and re-clean, free of charge, until you’re 100% satisfied. The result you booked is the result you get.
Spot-Tested First, So There Are No Surprises
The guarantee works best alongside a bit of straight dealing at the start, and the two go together on purpose. Before we begin, we spot-test in a discreet area and tell you what we can and can’t promise on a particular mark. If something might not fully lift, we say so before we start, not after.
That upfront conversation is what keeps the guarantee clean and fair. You never end up disappointed by a result we quietly knew was unlikely, because we’ll have told you the straight picture first.
If we say a mark should come out, it should, and if it doesn’t, the re-clean promise covers it. If we say a mark may be permanent, you’ve decided to go ahead knowing that.
How Straight dealing And The Guarantee Fit Together
The spot test at the start and the re-clean promise at the end are two halves of the same thing: you always know where you stand.
One patch didn’t dry the way I’d hoped, so I sent a message. They were back within a few days and sorted it, no fuss at all.
- We spot-test before we start, in a hidden area first
- We tell you upfront if a mark may not fully lift
- You decide to go ahead knowing the straight picture
- If a covered area isn’t right, we re-clean it free
- No surprises at either end of the job
The Golden Guarantee is a re-clean promise, not a refund. If you’re not satisfied with the clean, we come back free of charge until you’re 100% satisfied. Paired with a straight spot test at the start, it means you know where you stand from the first minute to the last.
How It Works, Step By Step
Put together, the whole thing is simple. Here’s the guarantee across the life of a job, start to finish.
Spot TestWe test a hidden area first and tell you straight what we can and can’t promise.
CleanWe carry out the clean to the standard agreed, held to a result rather than a clock.
CheckOnce it’s dry, you look it over. If a covered area isn’t right, that’s on us to fix.
Re-CleanJust tell us, we book you back in and re-clean it free, until you’re 100% satisfied.
Why Prestige Refresh
When customers tell us why they chose us, the same four reasons come up. The guarantee is where all four meet.
What Customers Say
We could tell you the guarantee is real. It means more coming from the people we’ve actually cleaned for. We’re rated 5.0 from 338 Google reviews, and these come straight from them, unedited.
Our Golden Guarantee
The Golden Guarantee
We work openly and stand behind our work. Straight before we start, and back to put it right if a covered area isn’t right, all backed in writing.
Quick Answers
What is the Golden Guarantee?
It’s our promise on the clean itself. If you’re not satisfied with the clean, we’ll come back free of charge until you’re 100% satisfied. If an area isn’t right, we return and re-clean it at no extra cost until you’re happy.
What does the Golden Guarantee promise?
Whatever the reason, if you’re not happy with an area, we come back and clean it again, free of charge, until you’re 100% satisfied. What you booked was a clean, and that’s exactly what you end up with.
How do I arrange a re-clean?
Just tell us. Let us know which area isn’t right and we book you back in at a time that suits you. There’s no form to fill in and nothing to prove. We return and re-clean it free of charge until you’re 100% satisfied.
What if a stain might not fully lift?
We spot-test before we start and tell you upfront if a mark may not fully lift, so there are no surprises later. The guarantee covers the quality of the clean itself. Where a stain is permanent, we’re upfront about that before we begin rather than after.
