Carpet cleaning in a rented home is rarely one person’s decision. The tenant lives with the carpet, the landlord owns it, and the agent sits in the middle. This page is for all three of you.
Whoever makes the decision, we make it easy to say yes.
A written quote the decision-maker can read for themselves, work that is documented, and an invoice made out to whoever is paying.
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“It’s the landlord’s decision”
Who usually pays?
Mid-tenancy vs end of tenancy
For landlords
For letting agents
Our process and paperwork
How the clean works Four rented homes The Golden Guarantee
“It’s the Landlord’s Decision“
If you rent, this is usually where the clean stalls. You want it done, but the carpet belongs to someone else, so the straight answer to our quote is “I need to check with the landlord”. That is completely fair, and we hear it often.
What usually helps, in our experience, is taking the guesswork out of the conversation. A price passed on verbally invites questions you then have to relay back and forth. A written quote answers most of them before they are asked.
We are happy to quote in writing so the decision-maker can see exactly what is included, whoever that is: the rooms covered, the process, the price, and the guarantee behind it. You forward it in one message, and if the landlord or agent wants to speak to us directly, we will happily answer their questions ourselves.
The Usual Back And Forth
- A rough price relayed secondhand
- “What exactly does that include?” with no answer to hand
- Weeks of messages, then the idea quietly dies
With A Written Quote
- Scope, price and guarantee all in one document
- Forwarded to the landlord or agent in one message
- We answer the decision-maker’s questions directly
So who actually pays? Here is the pattern we see on jobs, without the legal lecture.
Who Usually Pays for the Clean?
We are not going to lecture anyone on who is legally responsible for what. What we can tell you is the pattern we see on jobs, week in, week out.
In our experience, mid-tenancy cleans for everyday living, the traffic lanes, the spills, the general freshen-up, are most often arranged and paid for by the tenant.
It is their home day to day, and they are the ones living with the carpet. Cleans between tenancies are usually arranged by the landlord or the letting agent, as part of getting the property ready for the next person.
Where it gets shared is the in-between cases: a stain the tenant caused on a carpet the landlord was already planning to refresh, or a clean that benefits both sides.
What we see work best there is simple: everyone looks at the same written quote, agrees who is paying for what, and we make the invoice out accordingly. We can bill the tenant, the landlord or the agency directly, whichever is agreed, and everyone gets a receipt for their records.
Mid-Tenancy vs End of Tenancy
The timing changes what the clean is for, so it is worth naming the difference. A mid-tenancy clean is about living well in the home now: lifting the traffic lanes, dealing with a spill properly, keeping the place feeling looked after.
It is usually the tenant’s call to start that conversation, and a written quote is what moves it from idea to booked date.
An end-of-tenancy clean is a different job with a different audience. The work has to stand up to inspection, so the record matters as much as the result: what was cleaned, when, and to what standard.
If that is where you are, we have covered it properly in our guide to end-of-tenancy carpet cleaning and your deposit, including what is realistic to expect from a carpet at the end of a tenancy.
Mid-Tenancy Clean
- For living in the home now, not moving out
- Usually arranged and paid for by the tenant
- Landlord approval helped along by a written quote
End-Of-Tenancy Clean
- Has to stand up to an inspection, so the record matters
- Usually arranged by the landlord or the agent
- Invoice and receipt made out for the file
Either way, the work itself is the same standard. We do not do a lighter version of the clean because a landlord is paying, or a heavier one because a deposit is involved. One process, done properly, documented the same way every time.
Waiting On Someone Else’s Yes?
Ask us for the quote in writing and forward it on. The decision-maker sees exactly what is included, and we will answer any questions they have directly. Take your time deciding.
Protecting the Carpet Between Tenancies
Carpets are one of the most expensive things in the property to replace, and one of the cheapest to look after properly.
What we see on jobs is straightforward: carpets that get a proper deep clean between tenancies last noticeably longer than carpets that only ever get vacuumed.
Grit works into the pile and cuts the fibres as people walk on it, and traffic lanes that look like permanent wear are often just embedded soil that lifts out. A clean between tenants is a fraction of the cost of a replacement, and it presents the property properly for viewings.
- A deep clean between tenancies, so each tenant starts with the carpet at a proper standard
- The invoice made out to you or your agent directly, whichever suits your records
- A clear record of what was cleaned, when, and to what standard, for your file
- A straight read before we start on what will lift and what is genuine wear
Everything is in it on purpose: the rooms, the process, the price, and the guarantee. We quote in writing precisely so the decision-maker can see exactly what is included. If anything is unclear, call us directly and we will talk it through, you do not need to go back through the tenant.
How The Clean Works In A Rented Home
The method is the same as in any home. What changes is the paperwork and who we talk to. Here is both.
Walk-through and spot testFibre identified, every area checked, a hidden corner tested. We note any existing damage, a burn, a bleach mark, worn pile, so it is on record as there before the clean.
Dry vacuumThe Kirby lifts the grit out of the pile first, which matters most in hallways and on stairs where tenancies wear carpets hardest.
Pre-spray, dwell, agitateA WoolSafe-approved pre-spray brushed into the pile and left to loosen the soil. Traffic lanes and marks get a matched spotter.
Hot water extractionThe soil and the water come out together. Extra passes on the lanes, dry passes to pull the backing dry. Deodorising and sanitisation on every clean.
Groom, dry, documentThe pile groomed, air movers on, dry in six to twelve hours. A dated invoice and receipt sent to whoever is paying, and photos of the finished rooms on request.
If the landlord or agent is paying, we bill them directly: tell us the name and the email and the invoice goes to them, with a receipt once it is settled. If the tenant is paying, the tenant gets the receipt to keep for the inventory. Either way there is a clear record of what was done and when.
We can collect a key from an agent or a neighbour by arrangement and work in an empty property. Someone needs to agree the price at the walk-through, which can be done by phone with photos, and we send photos of the finished rooms when we are done.
Four Rented Homes, Four Answers
Tenant, landlord or agent, mid-tenancy or at the end: the right answer depends on which you are.
Tenant, mid-tenancy
- Usually yours to arrange and pay for, and usually worth it for the living room and hallway
- Tell us about any marks; a spill treated now is far cheaper than a deduction later
- Keep the receipt: it shows you looked after the place
Tenant, moving out
- Book the day before the check-out, never the morning of it
- Empty rooms clean and dry fastest
- A dated receipt for the inventory, and a straight word on which marks lifted and which are wear
Landlord between tenancies
- We bill you directly and send the receipt for the file
- We tell you which marks are cleaning and which are damage before you decide what to deduct
- If a carpet is beyond cleaning we say so rather than take the job
Letting agent
- Key collection and empty-property access by arrangement
- One invoice per property, photos of the finished rooms on request
- A clean every tenancy costs far less than a replacement every third one
What Cleaning Cannot Change
A clean removes soil. It cannot remove wear, burns, bleach marks or a smell that has soaked the underlay. Those are the lines a deposit dispute turns on, so we photograph and note them at the walk-through and tell both sides the same thing: this will lift, this will fade, this is damage. Nobody is helped by a clean that promises to hide what an inventory clerk will see.
What To Ask Us
- I am the tenant: which rooms are worth doing before the check-out, honestly?
- I am the landlord: can you bill me directly and tell me what is wear and what is cleaning?
- Can you get in with a key from the agent?
- Which of these marks will lift, and which are damage?
Ask any of them by replying to the message that brought you here, or ring your local number. We answer plainly, and there is no pressure from us either way.
Why Prestige Refresh
When customers tell us why they chose us, the same four reasons come up. They’re the standard we hold every job to.
What Customers Say
We could tell you we’re careful with sensitive homes. It means more coming from the people we’ve actually cleaned for. We’re rated 5.0 from 338 Google reviews, and these come straight from them, unedited.
Our Golden Guarantee
The Golden Guarantee
We work cleanly, safely, and openly. Controlled processes, products rinsed and extracted out, and clear communication, backed in writing.
Quick Answers
Is professional carpet cleaning safe for pets and children?
Yes, when it’s done properly. The work is mostly hot water and powerful extraction. Any cleaning product is used at the correct dilution, then rinsed and extracted out rather than left soaking in the fibre. Keep pets and children off the area until it’s dry, usually six to twelve hours, and ventilate the room.
Can carpet cleaning help with asthma and allergies?
It often helps. Carpets, upholstery, and mattresses trap dust, dust mites, pet dander, and pollen. Deep cleaning with strong extraction removes a large amount of that trapped allergen load, which can ease symptoms for allergy and asthma sufferers. It’s not a medical treatment, but a cleaner home generally means cleaner air.
How long should pets and children stay off the carpet after cleaning?
Stay off until it’s dry, usually six to twelve hours hours, sooner with warmth and airflow and longer without. Open windows to speed drying, and pop pets somewhere comfortable until then. Same-day dry is available as a priority where it matters.
Are shop-bought carpet cleaners safer than professional cleaning?
Often the opposite. Many DIY sprays and powders are left in the fibre rather than rinsed and extracted out, so residue and any harsh chemicals stay where pets and children sit. A proper professional clean is controlled, correctly diluted, then rinsed and extracted away.
Can you invoice the landlord or the agent directly?
Yes. Give us the name and the email and the invoice goes to them, with a receipt once it is settled. If the tenant pays, the tenant gets the receipt. Either way there is a dated record of the clean for the inventory.
Can you clean an empty property without me there?
Yes, by arrangement. We collect a key from the agent or a neighbour, agree the price by phone with photos at the walk-through, and send photos of the finished rooms when we are done.
